Customer Solutions Specialist
3 weeks ago
We are seeking an experienced Customer Solutions Specialist to join our collections team at OneMain Financial. In this role, you will be responsible for working with customers to find repayment solutions for loans and credit cards.
The ideal candidate will have a strong background in customer service and the ability to effectively communicate with customers through various digital channels.
About the Role:
- Assist customers with financial servicing needs, including resolving account issues and providing product recommendations.
- Work in a team environment to achieve sales and customer satisfaction goals.
- Develop and maintain strong relationships with customers to ensure long-term loyalty and retention.
The estimated salary for this role is between $42,000 - $62,400 per year, depending on location and experience.
Requirements:
- Bachelor's degree or equivalent experience.
- 2+ years of experience in customer-facing roles, preferably in collections or sales.
- Excellent communication and negotiation skills.
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