Customer Service Coordinator
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Coordinator to join our team at Access Elevator. As a key member of our service operations team, you will be responsible for coordinating and scheduling appointments between technicians and customers, processing work orders, and handling customer inquiries and complaints.
Key Responsibilities:
- Schedule and coordinate appointments between technicians and customers
- Process work orders, including creation, updating, and closing of orders, to track and document service activities accurately
- Handle customer inquiries and complaints, providing high-quality customer service to resolve issues
- Update current client records and assist with new client onboarding with accuracy
- Order and track parts and supplies needed for service
Required Skills and Qualifications:
- Proven experience as a Service Dispatcher or similar role
- Proficient in CRM software and MS Teams - familiarity with QuickBooks a plus
- Excellent time management and organizational skills with attention to detail
- Background in service scheduling and processing work orders
What We Offer:
- $18.00 per hour
- Full-time position with 40 hours per week
- 401(k) matching, health insurance, dental & vision coverage, and paid time off
- 8-hour shift, Monday to Friday, no weekends
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