High-Level Systems Architect

4 weeks ago


Bethesda, Maryland, United States Lynx Technology Partners Full time
Role Summary

We are seeking a seasoned Incident Response Analyst to join our Priority Incident Response team at Lynx Technology Partners.

About the Role

This is a critical position that drives effective operational restoration in an L3 capacity for our properties located in the US and Canada. The selected candidate will cover Second/Third Shift (Split Shift), generally 4PM to 1AM or 12AM to 9AM, respectively (shifts will overlap for hand-off).

Main Responsibilities
  • Provide Infrastructure Support: Collaborate with key team members to engage service providers and other stakeholders to identify problem root cause and drive service restoration.
  • Liaise between Teams: Operate as the liaison between Properties, Continent teams, and Corporate IT.
  • Closure and Hand-off: Provide closure to incidents or initiate a process-based hand-off to the next shift.
Key Performance Indicators
  • Service Restoration: Actively coordinate with IT service providers and vendors to bring incidents to resolution.
  • Service Improvement: Manage Service Providers with a focus on continuous service improvement and service restoration.
  • Operational Availability: Monitor, manage, and lead Service Provider outcomes required to ensure operational availability and a zero-defect production environment.
Requirements
  • Education: Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification.
  • Experience: 5+ years progressive technology experience, 3+ years' experience in the operational support of critical solutions in large scale environments and organizations.
Salary and Benefits

The estimated salary for this role is $120,000 - $150,000 per year, depending on experience. Lynx Technology Partners offers a comprehensive benefits package, including health and welfare benefits, life insurance, retirement plans, paid holidays, and remote work options.



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