Support Technician

4 weeks ago

Lisle, Illinois, United States Remprex Full time
Job Summary

We are seeking a highly skilled Support Technician to join our team at Remprex. As a Support Technician, you will be responsible for providing technical support and troubleshooting services to our clients and internal teams.

Key Responsibilities
  • Triage incoming support notifications and initiate resolutions based on urgency
  • Provide issue recognition through email and phone alerts
  • Create Trouble Tickets in the Global Monitoring System (GMS)
  • Determine the operational impact and severity of reported issues
  • Resolve/escalate reported issues as needed in accordance with the IT Support escalation policy
  • Provide excellent customer service to Remprex clients and internal Remprex employees
  • Troubleshoot and resolve reported hardware and software issues
  • Properly complete IT Support recordkeeping forms (GMS Trouble Tickets and Shift Updates) and reports (scorecards and TRAC time reporting)
  • Perform follow-up evaluations for resolved issues or issues that are being monitored
  • Complete preventative system maintenance to ensure peak operating performance
  • Research truck processing for clients as well as manage vendors and dispatch contractors
  • Continually build knowledgebase and seek opportunities for continuous learning
Requirements
  • Associate's Degree
  • 3 years' experience working in a customer service environment
  • Experience working with a ticketing system
  • Computing Technology Industry Association (CompTIA) A+ and Net+ certification or experience
  • Solid understanding of network and systems protocol such as Transmission Control Protocol / Internet Protocol (TCP / IP), Dynamic Host Configuration Protocol (DHCP), domain name system (DNS), and Voice Over Internet Protocol (VoIP)
  • Superior knowledge of the following Microsoft Windows platforms: Server 2003, Server 2008, Server 2012, Windows XP, Windows 7
  • Advanced comprehension of the following Microsoft Windows services: Active Directory, Internet Information Services (IIS), SQL Server, Domain Name Server (DNS), Security Components
  • Experience with Microsoft Office Suite
  • Strong communication skills, both written and verbal
  • Ability to work as part of a team
  • Ability to work under pressure in a fast-paced environment
  • Valid Driver's License with a clean Motor Vehicle Record (MVR)
  • A Valid US Passport
  • Ability to pass and maintain certifications or proficiencies in the following areas: eRAILSAFE Certification, Permanent Employee Registration Card (PERC), Remprex and Client Safety Rules and Regulations
Preferred Qualifications
  • Basic understanding of Linux and Cisco
Work Environment

The Support Technician will work on-site at our corporate office in Lisle, IL on 12-hour shifts (5AM-5PM) on a rotating schedule. The Texas Two schedule rotates every other week. 2 days on, 2 days off; followed by 2 days on 3 days off the following week. This role is a full-time position with non-standard work hours, including weekends and holidays. Travel may be required (less than 10%) to terminal locations across the North America for special projects on an as-needed basis.

  • Help Desk/Support Technician

    4 weeks ago

    Lisle, Illinois, United States AST Corporation Full time

    About the RoleAt AST Corporation, we are seeking a highly skilled and motivated Help Desk/Support Technician to join our team. As a Help Desk/Support Technician, you will play a critical role in providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems.Key ResponsibilitiesRespond to IT support requests from...

  • Radiology Imaging Specialist

    3 weeks ago

    Lisle, Illinois, United States Healthcare Support Permanent Placement Full time

    Job Title: Radiology TechnicianWe are seeking a skilled Radiology Technician to join our team at Healthcare Support Permanent Placement. As a Radiology Technician, you will play a critical role in providing high-quality patient care and contributing to the success of our healthcare organization.Job Summary:The Radiology Technician will be responsible for...

  • Pharmacy Technician

    2 weeks ago

    Lisle, Illinois, United States Walgreens Full time

    Job SummaryWalgreens is seeking a highly motivated and detail-oriented Pharmacy Technician/Pharm Tech Apprenticeship to join our team. As a Pharmacy Technician, you will play a vital role in providing exceptional patient care and supporting our pharmacists in the delivery of high-quality services.Key ResponsibilitiesAssist pharmacists in the preparation and...

  • Pharmacy Technician

    5 days ago

    Lisle, Illinois, United States Walgreens Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Walgreens. As a Pharmacy Technician, you will play a critical role in supporting our pharmacists and providing exceptional patient care.Key Responsibilities:Assist pharmacists in the preparation and dispensing of medicationsOperate pharmacy systems to...

  • Veterinary Technician

    4 days ago

    Lisle, Illinois, United States Community Veterinary Partners Full time

    Job SummaryWe are seeking a skilled Veterinary Technician to join our team at Community Veterinary Partners. As a key member of our emergency veterinary hospital, you will play a vital role in providing high-quality patient care and supporting our team of experienced veterinarians.Key ResponsibilitiesMonitor and treat hospitalized patientsPerform in-house...

  • Pharmacy Technician Apprenticeship

    2 weeks ago

    Lisle, Illinois, United States Walgreens Full time

    Job Description:As a Pharmacy Technician or Pharmacy Technician Apprentice at Walgreens, you will play a vital role in delivering exceptional patient care and contributing to the success of our pharmacy team. Our pharmacy technicians enjoy a supportive work environment, comprehensive training, and opportunities for career growth and development.Key...

  • Pharmacy Technician

    2 weeks ago

    Lisle, Illinois, United States Walgreens Full time

    Job SummaryWalgreens is seeking a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in providing exceptional customer service and supporting the pharmacy team in delivering high-quality patient care.Key ResponsibilitiesAssist pharmacists in the practice of pharmacy, including filling prescriptions, verifying...

  • Pharmacy Technician

    2 weeks ago

    Lisle, Illinois, United States Walgreens Full time

    Job SummaryAs a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and supporting our pharmacy team. This is an exciting opportunity to join a dynamic and growing company, where you will have the chance to develop your skills and advance your career in the healthcare industry.Key ResponsibilitiesAssist...

  • IT Support Specialist

    2 weeks ago

    Lisle, Illinois, United States AGILANT SOLUTIONS INC. Full time

    Job SummaryWe are seeking a skilled and detail-oriented Technician to join our team at Agilant Solutions, Inc. The successful candidate will be responsible for the configuration, imaging, and asset-tag application of desktop and laptop computers, as well as inventory-control management and scanning devices into a spreadsheet.Key Responsibilities:Configure...

  • Pharmacy Technician

    2 weeks ago

    Lisle, Illinois, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional customer service and supporting the pharmacy team in delivering high-quality patient care. Your primary responsibilities will include assisting pharmacists with prescription filling, maintaining accurate records, and ensuring a positive customer...

  • Pharmacy Technician

    1 week ago

    Lisle, Illinois, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and service. You will work closely with our pharmacists to assist with various tasks, including filling prescriptions, processing patient information, and maintaining accurate records.Key Responsibilities:Assist pharmacists with filling...

  • Sales and Service Technician

    2 weeks ago

    Lisle, Illinois, United States Firestone Full time

    Job SummaryWe are seeking a highly skilled Sales and Service Technician to join our team at Firestone. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the highest level of satisfaction with our products and services.Key Responsibilities:Assess customer needs through direct interactions and...

  • Field Service Technician

    2 weeks ago

    Lisle, Illinois, United States gpac Full time

    Job OpportunityA leading global supplier of machine tools is seeking a skilled Field Service Technician to support their CNC machines in the machine tool division. About the CompanyThis 50+ year veteran company is a recession-durable global supplier of machine tools for various industries. They have world-class manufacturing and engineering strength,...

  • Additive Manufacturing Technician

    4 days ago

    Lisle, Illinois, United States Molex Full time

    Job SummaryAs an Additive Manufacturing Lab Technician at Molex, you will be responsible for programming, setting up, and operating additive 3D printers, SLA and DLP machines, as well as support equipment to fabricate additive manufactured piece parts.You will be part of the Copper Solutions Business Unit and will report to the Supervisor, Model Shop. Our...

  • Automotive Service Specialist

    3 weeks ago

    Lisle, Illinois, United States DivIHN Integration Inc Full time

    Job Title: Automotive TechnicianWe are seeking an experienced Automotive Technician to join our team at DivIHN Integration Inc. As an Automotive Technician, you will be responsible for providing technical support to our dealer network, assisting dealers in vehicle repairs via case files, and ensuring all vehicle modifications or changes comply with...

  • Automotive Service Expert

    1 week ago

    Lisle, Illinois, United States DivIHN Integration Full time

    Job Title: Automotive TechnicianAbout the Role:We are seeking a skilled Automotive Technician to join our team at DivIHN Integration. As an Automotive Technician, you will be responsible for providing technical support to our dealer network, assisting dealers in vehicle repairs via case files, and ensuring all vehicle modifications or changes comply with...

  • Assistant Service Manager

    2 weeks ago

    Lisle, Illinois, United States Tecta America Full time

    {"title": "Assistant Service Manager - Commercial Roofing", "description": "Job SummaryWe are seeking an experienced Assistant Service Manager to join our team at Tecta America. The successful candidate will support the Service Department, overseeing the entire service process from call intake to customer communication.Key ResponsibilitiesPromote a service...

  • Machine Tool Maintenance Specialist

    2 weeks ago

    Lisle, Illinois, United States Gpac Full time

    Job Title: Field Service TechnicianJoin a leading global supplier of machine tools as a Field Service Technician and play a critical role in supporting their large CNC machines.About the Company:Gpac is a 50+ year veteran of the machine tool industry, renowned for their world-class manufacturing and engineering strength, industry-leading innovation,...

  • Senior Transportation Engineer

    4 weeks ago

    Lisle, Illinois, United States Hanson Professional Services Full time

    Job Title: Senior Transportation EngineerAt Hanson Professional Services, we are seeking a highly skilled and experienced Senior Transportation Engineer to join our team. As a key member of our transportation design team, you will be responsible for leading and managing various transportation projects from concept development to completion.Key...

  • Machine Tool Maintenance Specialist

    2 weeks ago

    Lisle, Illinois, United States gpac Full time

    Job OpportunityA leading global supplier of machine tools is seeking a skilled Field Service Technician to support their large CNC machines. With a rich history of innovation and precision, this company offers a unique opportunity to work with world-class manufacturing and engineering strength.About the CompanyThis 50+ year veteran company is a...