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Rental Support Specialist
2 months ago
Enterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative to join our team. As a key member of our branch staff, you will provide exceptional customer service, support internal and external customers, and contribute to the overall success of our operations.
Key Responsibilities- Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
- Assist customers with their rental needs, including answering questions, resolving issues, and providing information.
- Manage incoming and outgoing calls, including callback management and A/Rs.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient handling of customer transactions.
- Effectively market the company while interacting with customers, promoting our services and products.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interiors and exteriors by hand or operating washing equipment as needed.
- Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, and running miscellaneous reports.
- Perform miscellaneous and backup duties as assigned by management.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Some college preferred.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
