Patient Experience Associate

3 days ago

Gwynn Oak, United States Sage Health Full time
About Sage Health

We believe that all seniors, regardless of their financial situation, deserve high-quality, personalized healthcare and wellness services without the burden of concierge fees. They've earned it.

Sage Health is dedicated to building enriching neighborhood health centers that are easily accessible, provide comprehensive healthcare services, and partner with Medicare Advantage plans that fully cover primary care. Our unique approach sets us apart from other physician practices, as our physicians have a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market.

Our goal is to keep our seniors healthy, and we achieve this by managing patients within a global capitation budget provided by Medicare Advantage plans. This approach allows us to focus on delivering exceptional patient care, rather than being driven by fee-for-service revenue.

Sage Health is a destination for top-notch healthcare professionals who are passionate about building a new standard for senior care in the United States.

Equal Employment Opportunity

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws.

By completing this application, you are seeking to join a team of dedicated professionals who are committed to delivering outstanding service to our patients and contributing to the financial success of the organization, its clients, and its employees.

About the Role

The Front Desk Associate is responsible for being the first point of contact for patients as they arrive at the medical center. This role requires a high level of professionalism, excellent communication skills, and the ability to engage with patients and colleagues in a positive and respectful manner.

Key Responsibilities:
  • Greet patients and guests in a warm and welcoming manner
  • Conduct the check-in process and check-out process via Electronic Health Record
  • Aid patients with the completion of required paperwork
  • Secure patient information and maintain patient confidentiality
  • Schedule and triage appointment requests according to approved protocols
  • Make reminder calls to patients for upcoming appointments
  • Collect co-payments from patients according to their health plan requirements
  • Complete insurance verification prior to patient appointments
  • Answer all phone calls and route them to the appropriate personnel
  • Update the Electronic Health Record with current patient information
  • Consult with medical assistants or licensed clinicians as needed for clinical decision-making
  • Use the Electronic Health Record to take messages and communicate with clinicians
  • Monitor daily reminder call logs to reschedule appointments as needed
  • Scan and index documents into the EHR to ensure that necessary documents and lab results are available in advance of patient visits
  • Participate in center and market interdisciplinary teams related to patient care plans and outcomes
  • Aid coworkers as needed to ensure smooth office operations and delivery of excellent service through teamwork
  • Address patient problems and concerns as they arise
  • Perform other duties as assigned
Qualifications:
  • Office administrative experience in a fast-paced, high-volume environment
  • Professional demeanor and communication skills
  • Organizational skills and attention to detail
  • Ability to manage competing priorities
  • Resourcefulness in problem-solving
  • Able to take and follow through with assigned tasks and accountability
  • Ability to work in a fast-paced environment
  • Experience with Microsoft Office Word, Outlook, and Excel
Preferred Qualifications:
  • High School Diploma or equivalent
  • Experience working with an electronic health record
  • Experience in processing referral authorizations
  • Medical office or hospital patient access registration experience
  • Experience working in medically underserved or culturally diverse communities
  • Knowledge of medical terminology
  • Knowledge of ICD-20 and CPT coding
  • Bilingual Spanish and English

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