Customer Service Representative

4 weeks ago


Aurora, Illinois, United States Omar Delgado - State Farm Agent Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Omar Delgado's State Farm Agency. As a key member of our team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our agency.

Key Responsibilities:
  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Utilize a customer-centric approach to educate customers about insurance options, ensuring they have a clear understanding of their coverage and benefits.
  • Collaborate with other team members to coordinate and resolve customer inquiries, claims, and policy changes.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide expert guidance to customers.
Requirements:
  • Fluency in Spanish and English, with excellent communication and interpersonal skills.
  • Dedication to delivering exceptional customer service, with a strong focus on meeting and exceeding customer expectations.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proactive problem-solving skills, with a focus on finding solutions that meet customer needs.
Benefits:
  • Opportunities for career growth and advancement within our agency.
  • A comprehensive benefits package, including paid time off and valuable career-building experience.


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