Senior Services Manager

2 weeks ago

Rockville, Maryland, United States Frederick County , Inc. Full time
Job Title: Senior Services Manager

Frederick County Government is seeking a highly skilled Senior Services Manager to join our team. As a key member of our Division of Aging & Independence, you will be responsible for overseeing and providing support in the areas of comprehensive planning, program monitoring, database administration, evaluation, and data reporting.

Key Responsibilities:
  • Evaluate programs to determine cost savings, cost aversion, and/or benefit gained; make recommendations on programs based on evaluation benefit gained
  • Analyze business processes and requirements; identify and implement opportunities to improve processes and strategies
  • Develop and manage DAI performance-based outcomes via a digital dashboard for goal measurement and execution; convert metrics to charts and/or graphs
  • Develop and maintain centralized technical documentation for adherence to compliance standards, technical applications, and related technical workflows
  • Serve as Administrator for databases to include DAIIOS, AIM, SeniorStat, Volgistics, etc.; as needed, develop and query reports and add new user fields
  • Gather, monitor and analyze demographic information to determine appropriate use of existing resources; make program recommendations based on trends for program planning and development
  • Assist with new database implementation to include the review and coordination of technological related solutions
  • Provide database user support; develop, coordinate and provide technical trainings on software, including software launch, ongoing operations, upgrades, etc.
  • Oversee and coordinate management studies and special projects for Division
  • Interpret and analyze data including performance measures and program data outcomes for program reporting requirements; work closely with Directors and Program Managers to ensure appropriate and valid data is collected for planning and evaluation and to meet reporting requirements
  • Analyze data to determine predictive indicators, identifying trends, areas of strength, and opportunities for growth; integrate data from multiple sources and systems; gather statistics for comprehensive planning and evaluation
  • Manage and develop survey instruments and design data collection forms to measure performance, customer satisfaction and ensure data validity; interpret survey results
  • Assist with DAI's yearly Area Plan submission, providing collection of data elements and statistical requirements
  • Participate in Division's long-range planning
  • Provide support services to Directors in relation to data gathering, data reporting, including assisting with the preparation and submission of quarterly state and year end reports
  • Coordinate with other County agencies (i.e. IIT, Planning, Housing, Transit) to collect, organize, report and maintain demographic data about Frederick County older adults; respond to requests for demographic data
  • Make presentations to staff and the public related to program data and evaluation
  • In collaboration with other Division staff, assist with the preparation of the annual OAAPS report
  • Operate a county vehicle to transport equipment to various senior services locations
  • As needed, assist with budget forecasting by making recommendations on programs based on data analysis
Requirements:
  • Bachelor's degree from an accredited college or university
  • Minimum 5 years of work experience in one or more the following areas: program management, program operations, data analysis (business analytics, statistical analysis), or business intelligence
  • Intermediate skills in MS Office Suite
  • Possession of valid automobile operator's license
Preferred Qualifications:
  • Ability to maintain County Authorized Driving privileges
  • Ability to effectively access and use computer systems and equipment to include MS Office Suite, Power Business Intelligence, Adobe Illustrator, Adobe Photoshop, and web content management
  • Ability to create and use relational databases for program evaluation
  • Strong math, research and data interpretation skills including the ability to compile and verify statistical information, and prepare and maintain complex records, graphics and reports
  • Discretion and good judgment in dealing with confidential and sensitive information
  • Strong and effective spoken and written (English) communication skills with the ability to prepare clear and concise written reports and make effective presentations
  • Strong analytical abilities with an aptitude for problem-solving and proactive data researching
  • Strong organizational skills with the ability to multi-task and prioritize work to meet ongoing deadlines
  • Ability to develop and maintain effective working relationships with co-workers, members of the senior citizen community and the general public
  • Ability to be a team player and maintain a pleasant, professional demeanor while dealing with complex situations and priorities in a fast-paced environment

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