Customer Service Operations Specialist

4 days ago


East Petersburg, Pennsylvania, United States Lancaster Plumbing & Heating Co Inc Full time

Job Overview

Lancaster Plumbing & Heating Co Inc is seeking a highly organized and proactive Customer Service Operations Specialist to ensure seamless service delivery and high-quality interactions with our customers.

Key Responsibilities

  • Manage inbound customer communications via calls, texts, and emails with professionalism and efficiency.
  • Actively identify and assess customer needs to deliver exceptional service and achieve high satisfaction.
  • Coordinate and communicate appointment details between customers and technicians.
  • Work closely with service managers to prioritize and optimize scheduling.
  • Provide consistent updates to customers on technician progress and estimated arrival times.
  • Act as a customer advocate, relaying detailed, accurate information to technicians to ensure a positive service experience.
  • Support a collaborative team environment by communicating with management and team members as necessary.

Requirements

  • Full-time availability, Monday through Friday.
  • Strong communication, organizational, and interpersonal skills.
  • Quick learner with the ability to understand business operations and prioritize urgent requests.
  • Ability to work independently and stay calm under pressure.
  • Tech-savvy with computer competence.
  • Motivating, upbeat personality with a polished and professional demeanor.
  • Self-motivated, disciplined, and competitive in nature.
  • Team-oriented with a collaborative attitude.
  • Willingness to cover a limited on-call schedule.
  • Flexibility and adaptability for ongoing learning and development.

What We Offer

  • Estimated Annual Salary: $45,000 - $55,000 based on industry standards and location.
  • Comprehensive Benefits: Medical, dental, vision, and life insurance.
  • Paid Vacation: Start accruing paid time off after just 90 days.
  • Incentives: Weekly bonus opportunities, contests throughout the year, and 401(k) with company match.
  • Professional Development: Paid training and ongoing mentorship for career growth.
  • Work-Life Balance: Eligibility for a hybrid schedule after 90 days (3 days remote, 2 days in-office).
  • Community and Culture: Enjoy regular company outings, events, and a supportive team atmosphere.


  • East Petersburg, Pennsylvania, United States Lancaster Plumbing & Heating Co Inc Full time

    Highly Skilled HVAC Service Technician NeededWe are seeking a skilled HVAC Service Technician Specialist to join our team at Lancaster Plumbing & Heating Co Inc in Lancaster.Salary: $70,000 - $100,000 per year, depending on experience and qualifications. Our top performers are among the highest-paid technicians in Lancaster, with unlimited earning...


  • East Petersburg, Pennsylvania, United States Lancaster Plumbing & Heating Co Inc Full time

    Job OverviewLancaster Plumbing & Heating Co Inc seeks a highly organized and driven Dispatcher/Service Coordinator to facilitate seamless service experiences for our customers. As the link between our technicians and clients, you will ensure prompt communication, efficient scheduling, and high-quality interactions that foster lasting value.


  • East Petersburg, Pennsylvania, United States PennState Health Full time

    Penn State Health is seeking an experienced Advanced Care Specialist for a challenging role in East Petersburg, Pennsylvania. Job Summary:The successful candidate will work in the Operating Room department, providing high-quality patient care and support to our medical team.We are looking for a skilled and compassionate Registered Nurse with strong clinical...


  • East Stroudsburg, Pennsylvania, United States HAYWARD LABORATORIES, Inc. Full time

    HAYWARD LABORATORIES, Inc. is seeking a highly skilled Senior Weighing Operations Specialist to join our team.Job SummaryWe are looking for a detail-oriented and organized individual to assist in the weighing and pre-weighing of materials within our laboratory setting.Key Responsibilities:Daily Scale Calibration: Verify the accuracy of scales being used with...


  • North East, Pennsylvania, United States Wavepoint3pl Full time

    At Wavepoint 3PL, we pride ourselves on delivering customer-driven solutions that adapt to the ever-changing market landscape. Our legacy spans over four decades, and our journey has been shaped by a relentless pursuit of innovation and excellence. We offer a unique blend of single-source logistics capabilities, responsiveness, and competitiveness, making us...


  • East Petersburg, Pennsylvania, United States United Parcel Service Full time

    Transform Your CareerWe're looking for energetic and detail-oriented individuals to join our team as Seasonal UPS Warehouse Workers.About the Role:As a Package Handler, you'll be responsible for loading and unloading packages in and out of UPS trailers or our signature brown trucks. This is a seasonal role that may lead to a permanent position with...


  • East Petersburg, Pennsylvania, United States PennState Health Full time

    Critical Care Specialist OpportunityAbout the Role:As a Critical Care Specialist in our Intensive Care Unit, you will be responsible for providing high-quality patient care to critically ill patients. Our team is committed to delivering exceptional patient outcomes and experiences.Job Summary:This role involves assessing patient health problems and needs,...

  • Operating Room Nurse

    2 weeks ago


    East Petersburg, Pennsylvania, United States PennState Health Full time

    Job DescriptionPennState Health is seeking a skilled Registered Nurse to join our team in the Operating Room. As a key member of our surgical services team, you will be responsible for providing high-quality patient care and contributing to a positive and supportive work environment.Key Responsibilities:Assess patient health problems and needs, developing...


  • East Petersburg, Pennsylvania, United States Warfel Construction Full time

    Job OverviewWarfel Construction, a leading provider of construction services, is seeking a skilled Yard Assistant to join our team. This role offers an exciting opportunity to work in a dynamic environment, supporting the Shop Foreman and Director of Field Operations.This position requires strict adherence to Warfel's safety rules and regulations, as well as...


  • East Stroudsburg, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Company Overview: Wal-Mart Stores, Inc. is committed to providing its associates with competitive pay, benefits, and opportunities for growth and development. As a Customer Service Representative, you will be an ambassador of Walmart, ensuring that every customer interaction is positive and memorable.Estimated Salary: $19.50 - $25.50 per hour, depending on...


  • East Stroudsburg, Pennsylvania, United States Sam's Club Full time

    About the RoleAre you a detail-oriented individual with a passion for creating a positive customer experience? Do you take pride in maintaining a clean and safe environment? As a Maintenance and Custodial Professional at Sam's Club, you will play a crucial role in ensuring our facilities are well-maintained, clean, and safe for our members and associates....


  • East Stroudsburg, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Retail Sales Associate to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.About Us:At Walmart, we pride ourselves on being a leader in the retail industry. Our commitment...


  • East Stroudsburg, Pennsylvania, United States Club Wyndham Resort Full time

    About the RoleWe are seeking a highly skilled HVAC Maintenance Specialist to join our team at Club Wyndham Resort. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our resort's facilities.Job SummaryThe HVAC Maintenance Specialist will perform routine maintenance and repairs on all aspects of our resort's...


  • East Stroudsburg, Pennsylvania, United States The Judge Group Full time

    Maintenance Manager Job DescriptionAt The Judge Group, we are seeking a skilled Maintenance Manager to oversee the maintenance, repair, and replacement of plant equipment and systems. As a key member of our team, you will play a crucial role in ensuring optimal production quality and efficiency.Company OverviewThe Judge Group is a leading provider of...


  • East Petersburg, Pennsylvania, United States BAYADA Home Health Care Full time

    We are seeking an experienced Home Health Physical Therapist to join our team at BAYADA Home Health Care in East Petersburg, Pennsylvania.Job OverviewAs a Home Health Physical Therapist, you will be responsible for delivering high-quality care to our clients in their homes. This is a full-time opportunity with a competitive salary and benefits...


  • East Berwick, Pennsylvania, United States Sean Black - State Farm Agent Full time

    Are you a motivated and customer-focused individual looking for a rewarding career opportunity? If so, consider joining the team at Sean Black - State Farm Agent as an Office Representative. This role offers a unique blend of sales, marketing, and customer service skills, making it an excellent fit for those who enjoy working with people.Company OverviewAs a...


  • East Stroudsburg, Pennsylvania, United States Crothall Healthcare Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Floor Maintenance Specialist to join our team at Crothall Healthcare. As a key member of our environmental services department, you will be responsible for maintaining the cleanliness and appearance of hospital floors through efficient and effective floor care...


  • East Stroudsburg, Pennsylvania, United States East Coast Speed Service, Inc. Full time

    Job Summary:We are seeking a skilled Field Service Technician to join our team at East Coast Speed Service, Inc. This is a full-time position that requires strong mechanical skills and the ability to work independently. The ideal candidate will have experience repairing small engine machines and a valid US Driver's License. We offer competitive pay, paid...


  • East Petersburg, Pennsylvania, United States PennState Health Full time

    Are you a skilled Registered Nurse looking to join a dynamic healthcare team?OverviewPennState Health is seeking a talented Registered Nurse for our Labor and Delivery department in East Petersburg, Pennsylvania.The ideal candidate will possess strong nursing skills, excellent communication abilities, and a passion for delivering high-quality patient...


  • East Petersburg, Pennsylvania, United States PennState Health Full time

    Penn State Health is seeking a skilled Registered Nurse to join our team at the Lancaster Medical Center. This is an excellent opportunity for nurses to provide high-quality patient care in a state-of-the-art facility.Job SummaryWe are looking for a compassionate and detail-oriented Registered Nurse to work on our inpatient medical-surgical unit. The...