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Technical Support Associate

2 months ago

Paragould, Arkansas, United States Teleflora Full time
Job Description

Teleflora is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance and support to our member florists, ensuring they have a seamless experience with our hardware and software applications.

This is a unique opportunity to work with a leading flower delivery service, leveraging your technical expertise to drive customer satisfaction and loyalty. You will be part of a dynamic team that works collaboratively to resolve complex technical issues and provide exceptional customer service.

Key Responsibilities:
  • Log and Resolve Calls: Effectively log and resolve customer calls, ensuring timely and accurate issue resolution.
  • Technical Support: Provide expert technical support to our member florists, addressing hardware and software issues, and ensuring they have a positive experience with our applications.
  • Customer Service: Deliver exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
  • Escalation and Reporting: Escalate complex issues to senior team members and provide regular reporting on customer interactions and issue resolution.
  • Quality Assurance: Participate in quality assurance initiatives, ensuring that our support processes and procedures meet the highest standards of quality and reliability.
Requirements:
  • Education: Completion of MIS, Networking, or Accounting courses at the college level or 2-4 years equivalent work experience is preferred. High School diploma or equivalent required.
  • Knowledge: Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
  • Experience: Experience with personal computers, operating systems, utility programs, and commands. Customer Service experience is a plus.
What We Offer:
  • Competitive Benefits Package: Medical, Vision, Dental, and 401k with match eligibility.
  • Opportunities for Development: Manager and leadership training, biweekly L&OD webinars, and eLearning offerings.
  • Company Culture: Wonderful Giving, allowing you to donate company money to a cause of your choice. Company focus on wellness and health.