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Customer Service Representative

1 week ago

Everett, Massachusetts, United States Michael's Inc Full time

Career Opportunities

Michaels Inc. is a dynamic and growing company that offers opportunities for career advancement and professional growth.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Key Responsibilities:

  • Provide exceptional customer service and resolve customer complaints.
  • Answer customer inquiries and respond to email and phone correspondence.
  • Process returns and exchanges according to company policies.
  • Participate in store events and promotions.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.