Customer Service Representative Position
4 weeks ago
At U-Haul, we're seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers. You will also be responsible for cleaning and inspecting equipment on the lot, answering questions and educating customers regarding products and services, and preparing rental invoices and accepting equipment returned from rental. Additionally, you will have the opportunity to participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Responsibilities:
- Assist customers with U-Haul products and services
- Use U-Scan technology to manage rentals and inventory
- Move and hook up U-Haul trucks and trailers
- Clean and inspect equipment on the lot
- Answer questions and educate customers regarding products and services
- Prepare rental invoices and accept equipment returned from rental
- Install hitches and trailer wiring
- Fill propane
- Drive a forklift
- Participate in ongoing continuous U-Haul education
Customer Service Representative Qualifications:
- Valid driver's license and ability to maintain a good driving record
- High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer and will consider all applicants without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
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