Technical Support Specialist
1 day ago
NCR Voyix is seeking a skilled Technical Field Representative to join our team. As a Technical Field Representative, you will be responsible for delivering solutions that build long-term relationships with our customers.
You will communicate openly and helpfully with our customers, focusing on finding the right solution to their needs. You will organize and triage customer issues, handle some problems before they start, and provide customers with what they need when they need it.
Our virtual and hands-on classroom training will enable fast learning and foster an environment where you can stretch yourself and make an impact. We are committed to growing the capabilities of our people and building a learning community where you can work with diverse individuals.
Key Responsibilities:
- Perform customer installation, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment like self-checkout systems within an assigned territory.
- Perform maintenance, repair, PM work, and system overhauls.
Requirements:
- Local candidate to specific geographic area.
- Authorized to work in the US.
- Have a valid driver's license and driving record that satisfies NCR fleet requirements.
- PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
- Ability to perform essential functions of the job with or without a reasonable accommodation.
- Prolonged travel with driving several hours per day.
- Rotating and weekend shifts.
- Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
- Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
- Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
- Willing to be trained on and operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.
We offer a competitive hourly pay range of $17.50 to $22, depending on location and experience level, with opportunities for overtime and bonuses. Our benefits package includes 7 paid holidays, 6 paid floating holidays, paid vacation, 401K savings and retirement plan, company-provided business use only vehicle, and medical insurance available immediately.
We are an equal employment opportunity employer committed to diversity and inclusion. Apply today to join our team and take the opportunity to grow with NCR Voyix
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