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Retail Sales Associate

2 months ago

Jersey City, New Jersey, United States Trane Technologies Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Store Associate at Trane Technologies. As a Store Associate, you will play a critical role in providing exceptional customer service, driving sales growth, and maintaining a positive store environment.

**Key Responsibilities**

  • Engage with customers to understand their needs and provide timely solutions.
  • Process customer orders and respond to inquiries with a high level of accuracy.
  • Assist customers in making product selections and identify alternate or substitute products to meet their needs.
  • Execute quote and order management processes to ensure customer satisfaction.
  • Understand products to assist customers in getting the best possible solutions.

**Store Operations**

  • Maintain a clean and organized store environment, including stocking shelves and creating displays.
  • Assist in unloading and unpacking of incoming stock, routing deliveries, or packing orders.
  • Check packing slips, prices, and quantities for inventory reconciliation and audit purposes.
  • Practice safe material handling techniques and utilize manual and power material handling equipment.

**Inventory Management**

  • Assist with warehouse duties and functions to support inventory integrity.
  • Task includes cycle counts, inventory control, and bin location to maintain inventory accuracy and efficiency standards.
  • Stock the parts store with an appropriate amount of merchandise.

**Guiding Principles**

  • Trane Technologies is committed to building a strong and effective company culture based on our Guiding Principles.
  • These principles include:
    • Serve With Empathy: Maintain a positive attitude, communicate fully, clearly, and transparently.
    • Own The Moment: Act with urgency and composure, exhibit 100% accountability for solving problems.
    • Grow Continuously: Invest in the development of yourself and others, share learnings, challenge the status quo.
    • Win Together: Lead by example and with humility, act as one team, and communicate directly with respect.
    • Encourage Fun: Smile Recognize and celebrate success, be creative.

**Qualifications**

We are looking for a customer-oriented individual with a High school diploma or GED required, plus a minimum of 2 years of inside sales, retail, or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships.

**Key Competencies**

  • Excellent customer service focus, verbal and written communication skills, professional phone etiquette.
  • Passionate about providing hands-on assistance to customers and maintaining customer relationships.
  • Ability, initiative, and resourcefulness in providing innovative solutions for customer and business requirements.
  • Strong problem-solving, sales abilities, and persuasiveness, ability to close sales and work under pressure unsupervised.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong work ethic and positive team attitude.
  • Previous experience in sales-related training programs is an asset.
  • High level of confidence in working with computers and computer software, e.g., MS Office, Point of Sales System.