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Hotel Front Desk Associate

2 months ago

Hummelstown, Pennsylvania, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Front Desk Associate. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.

Responsibilities
  • Provide superior guest services, including check-in and check-out, and respond to guest inquiries in a friendly and professional manner.
  • Process all payments and handle cash handling and credit policies/procedures.
  • Generate and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned.
Qualifications
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We pride ourselves on delivering exceptional service and creating a positive work environment for our associates.