IOP Transition Representative

1 month ago

MA United States Quest Diagnostics Full time
Job Title: IOP Transition Representative

Quest Diagnostics is seeking a highly skilled IOP Transition Representative to join our team. As a key member of our Field Services Department, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office phlebotomist (IOP).

Key Responsibilities:
  • Provide effective onboarding services for new IOP clients and phlebotomists, ensuring they are well-trained on test ordering processes and office protocols.
  • Resolve any TIQ or TNP issues and provide feedback to clients.
  • Ensure client set-up is completed prior to go-live, including supplies, connectivity, and workstation setup.
  • Take initiative to resolve issues or escalate to appropriate manager for resolution.
  • Train, coach, and provide input on the performance evaluation of phlebotomists as appropriate.
  • Assist in the roll-out of new policies and procedures.
Requirements:
  • 5 years of phlebotomy experience, inclusive of pediatric and geriatric venipuncture, capillary collections.
  • Minimum 2 years as a phlebotomist in a Patient Service Center environment.
  • Keyboard/data entry application experience required.
  • Customer service in a service environment required.
  • Must have reliable transportation, valid driver license, and clean driving record.
Preferred Qualifications:
  • Leadership experience is desirable.
Physical and Mental Requirements:
  • Position requires travel.
  • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime may be required.
  • Occasionally lifting up to 25 pounds.
  • May require extended periods of focus.
  • May require extended periods of sitting or standing.
  • Ability to manage stress.
  • Capable of handling multiple priorities in a high-volume setting.

Quest Diagnostics is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

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