Customer Service Ambassador
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Host to join our team at Baru. As a Host, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their dining experience is exceptional from start to finish.
Key Responsibilities:
- Greet guests and seat them at tables or in waiting areas, ensuring a seamless transition to our service staff.
- Provide guests with menus and inform them of current specials, ensuring they have a clear understanding of their dining options.
- Assign patrons to tables suitable for their needs and according to rotation, ensuring our servers receive an optimal number of seatings.
- Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests as needed.
- Answer phone calls and take to-go orders when necessary, ensuring prompt and efficient service.
- Maintain a clean and organized host stand, presenting a professional image to our guests.
Requirements:
- Previous restaurant hosting or serving experience is preferred, but not required.
- A friendly and customer-focused personality, with excellent communication skills.
- Ability to articulate clear greetings and farewells to guests, as well as understand requests for assistance.
- Ability to clearly communicate guests' needs to our service staff, ensuring seamless execution.
- Ability to effectively communicate on the telephone, providing excellent customer service.
- Ability to work standing for 8+ hours, with a physical stamina to meet the demands of the role.
- Previous experience with Sevenrooms, Open table, and/or Aloha is a plus, but not required.
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Customer Service Ambassador
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