Spa Director

4 days ago


Decatur, Georgia, United States Massage Heights - Atlanta-Decatur Full time
Job Summary

Massage Heights is seeking a Spa Director to manage the daily operations of our Retreat. The ideal candidate will lead the team in member acquisition, ensure exceptional guest service, and build team member culture. This position is responsible for achieving Retreat goals and maintaining operational standards according to Massage Heights policies, procedures, and protocols.

Responsibilities
  • Recruit, hire, train, develop, and retain employees
  • Accountable for driving revenue and profitability through inventory management and consistency through services
  • Directly supervise and be accountable for all aspects of retreat operations
  • Create and manage team member schedules for optimal retreat performance
  • Adhere and align the team and Retreat to our brand values and standards
  • Achieve Retreat goals regarding membership sales and retention
  • Supporting and training the brands mission, core values, and standards
  • Participate in all corporate initiatives including monthly calls, training, and other cultural programs
  • Set individual team member goals and Retreat goals; create plans and convert plans into action to meet and exceed goals
  • Plan, prepare, and execute events to promote Massage Heights in your area
  • Conduct the necessary marketing activities to drive leads
  • Develop partnerships with local businesses in your area
Qualifications
  • Minimum 2 years of membership-based service or retail management experience
  • Experience managing hourly wage employees
  • Self-starter strong with growth mindset, leadership, organization, communication, and interpersonal skills
  • Working knowledge of labor and employment laws
  • Experience in conflict resolution and training, coaching sales team to meet and exceed membership and sales targets
  • Able to build and sustain a positive employee culture
  • Analyze sales data and member feedback to continually improve the membership experience
  • Assist in developing and executing marketing strategies to increase memberships and sales for our massage services
  • Lead membership drives, promotions, and marketing campaigns to attract new clients
  • Regularly report on sales performance, set goals, membership growth, and key metrics to team members
  • Build and maintain strong relationships with members to enhance customer satisfaction and retention
  • Financial and P&L experience

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