Customer Service Representative Specialist

3 weeks ago


Arlington, Virginia, United States Ubiquity Full time

Unlock Your Potential at Ubiquity

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients and their customers.

About the Role:

  • Manage customer interactions with satisfaction as your top priority.
  • Identify customer needs, clarify information, research issues, and provide solutions.
  • Deliver on commitments and do what you say you will do.
  • Resolve customer issues same day or within 24 hours.

Requirements:

  • High School diploma or equivalent required.
  • Passion for delivering outstanding customer experiences.
  • Excellent verbal and written communication skills.
  • English proficiency B2 - C1.
  • Ability to work in a high-pressure environment and maintain a positive interaction for the customer.

What We Offer:

  • $50,000 per year salary (estimated).
  • A dynamic and inclusive work environment.
  • Ongoing training and development opportunities.

About Us:

Ubiquity is a leading provider of customer experience management solutions. We believe that our clients and their customers deserve better, and we're committed to creating an inclusive employee experience for all.



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