Software Engineer/DevOps Specialist

6 days ago

Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time
About the Role

Fidelity TalentSource is seeking a highly motivated Principal Software Engineer to join our Enterprise Infrastructure Group in Merrimack, NH or Westlake, TX. As a key member of our team, you will be responsible for developing automation tooling for critical contact center applications, ensuring operational stability, and improving the deliver quality of code, testing, and operational automation.

Key Responsibilities
  • Develop and implement operational stability within the Associate Experience in Call Centers and Investment Centers
  • Develop strategies and tools to quickly remediate operational problems
  • Work closely with Product, Engineering, and Production Support teams to improve speed of delivery, quality of code, stability of production, and optimize processes
  • Improve monitoring and telemetry of applications, platforms, and service interdependences to enable proactive support
Requirements
  • Experience managing technology environment stability and availability
  • Knowledge of ITIL practices
  • Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles
  • Experience with Agile software development methodologies, delivery projects, and implementation
  • Knowledge of basic networking (ping, traceroute, DNS)
  • Experience with search and analytics engines (Splunk, ELK)
  • Experience with Linux/UNIX and Windows operating systems
  • Experience with workflow design, data analysis, and requirements identification/specification
  • Experience with cloud-based technologies, including SaaS solutions in the cloud and AWS
  • Proven experience with CI/CD pipelines and associated technologies
  • Experience with Powershell and Python scripting
  • Proven experience with programming languages, including Java
  • Production support experience with financial systems
  • Proven creative and abstract thinking
  • Strong communication (written and verbal) and interpersonal skills
  • Strong analytical and/or project management skills required
  • Ability to provide 24x7 support for production environments
About Fidelity TalentSource

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds to fill assignments across Fidelity's U.S.-based regional and investor center locations.

We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

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