Ecommerce Fraud Analyst

Ecommerce Fraud Analyst

At Radial, our team members are at the forefront of online retail, connecting cherished brands with consumers through our fulfillment, customer service, and technological solutions. We are shaping the future of retail, and your contributions are vital. Joining Radial means becoming part of a global network of innovators, where your work is significant, and the environment is engaging. We rely on our workforce to tackle real-world challenges daily and encourage you to forge your own career path while we build our future together.

Radial, a leader in omnichannel commerce technologies and operations, is excited to announce an opening for an Ecommerce Fraud Analyst. Our omnichannel solutions leverage advanced technology and analytics to enhance the end-to-end e-commerce processes, reducing costs for our clients while improving the consumer experience.

Position Summary:

The primary responsibility of the Ecommerce Fraud Analyst is to conduct thorough reviews of online transactions to assess their legitimacy. This role involves engaging with customers and customer service to ensure a smooth and secure shopping experience.

Key Responsibilities:

• Rapidly evaluate multiple data points to make informed decisions that affect our clients and their customers.
• Investigate and identify connections between fraudulent transactions to dismantle fraud networks.
• Communicate with customer service and customers through various channels, assisting analysts with customer escalations.
• Enhance overall operational efficiency by managing queue volumes effectively.
• Collaborate with the team to discuss new and emerging fraud trends.

Qualifications:

• Outstanding communication and analytical skills.
• Self-motivated with exceptional attention to detail and organizational abilities.
• Demonstrated ability to meet or exceed targets in a metrics-driven environment.
• Flexibility to work according to business needs, including weekends.
• (Preferred) Bachelor's degree in Criminal Justice, Economics, Statistics, or a related field; high school diploma required.
• Experience working collaboratively within a team.

Travel Requirements:

• This position is not remote.
• No travel is required.

Work Schedule: Tuesday to Saturday, 11:00 AM to 8:00 PM. Availability for additional hours as needed.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

We have been made aware of an employment scam in which a third party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from official email addresses. We encourage applicants to apply through our website for added security.