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Product Support Specialist

2 weeks ago

Dallas, Texas, United States Recruit Group Full time
Job Summary:

We are seeking a highly skilled Product Support Specialist to join our team at Recruit Group. As a key member of our customer success team, you will play a pivotal role in delivering exceptional support for our Video Surveillance as a Service (VSaaS) platform.

About the Role:
As a Senior Product Support Specialist, you will be responsible for providing advanced technical support for our VSaaS platform, addressing complex issues and ensuring seamless operation. You will work closely with engineering and product teams to resolve critical customer concerns efficiently and effectively.

Key Responsibilities:
  • Act as the primary escalation point for complex technical issues related to the VSaaS platform.
  • Diagnose and resolve advanced issues with video streaming, cloud storage, AI-driven analytics, and system configurations.
  • Work closely with engineering and product teams to resolve critical customer concerns.