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Spanish-English Customer Support Specialist

2 months ago

Homestead, Florida, United States JobSquad Staffing Solutions Full time
Job Overview

The JobSquad Staffing Solutions team is actively seeking a Bilingual Customer Service Representative to provide exceptional support to clients. This role is essential for maintaining positive relationships and ensuring customer satisfaction.

Position Details

Job Title: Bilingual Customer Service Representative
Location: Remote
Compensation: $16.50 per hour

Qualifications

To be considered for this position, candidates must meet the following criteria:

  • Fluency in both English and Spanish
  • A minimum of 2 years of experience in customer service, both over the phone and in-person
  • Proficiency in Microsoft Office applications
  • A clean criminal background check
  • Ability to pass a drug screening
Key Responsibilities

The successful candidate will be responsible for:

  1. Responding to incoming calls and assisting clients with their accounts
  2. Understanding and following both written and verbal instructions
  3. Making informed decisions based on available information
  4. Utilizing logical reasoning to resolve issues
  5. Demonstrating competent typing and computer skills
  6. Exhibiting strong office skills
  7. Maintaining effective phone communication
  8. Possessing strong grammar, spelling, reading, and writing abilities
  9. Working independently as well as collaboratively within a team
  10. Communicating clearly and effectively
  11. Exhibiting flexibility in work tasks
  12. Having reliable communication tools, such as a cell phone and computer
  13. Being bilingual in English and Spanish

This position operates Monday through Friday, from 8 AM to 5 PM, offering a competitive hourly wage of $16.50. The JobSquad Staffing Solutions team is dedicated to serving local workforce communities with expertise and passion.