Luxury Service Specialist
3 weeks ago
Job Description
As a Guest Experience Expert at The Ritz-Carlton Reynolds Lake Oconee, you will be responsible for creating memorable experiences for our guests. Your role will involve taking the initiative to deliver a wide range of services that guide guests through their entire stay. This may include processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area. You will also be expected to maintain confidentiality and protect company assets, uphold quality standards, and ensure uniform, personal appearance, and communications are professional.
Responsibilities
- Deliver exceptional guest experiences
- Process operational needs efficiently
- Address guest requests with a smile
- Complete reports accurately
- Share knowledge of the local area
- Maintain confidentiality and protect company assets
- Uphold quality standards
- Ensure uniform, personal appearance, and communications are professional
About the Team
Our team at The Ritz-Carlton Reynolds Lake Oconee is dedicated to delivering exceptional guest experiences. We are a collaborative and dynamic group of professionals who are passionate about creating memories for our guests. We believe in hiring talented individuals who share our values and are committed to excellence in everything they do.
What We Offer
- Competitive salary: $45,000 - $55,000 per year (estimated)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Requirements
- High school diploma or G.E.D. equivalent required
- No related work experience necessary
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with luxury hospitality industry preferred
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