Restaurant Operations Manager

4 weeks ago


Manitowoc, Wisconsin, United States ARBY'S - 7561 Full time

Job Summary:

As a Shift Manager at ARBY'S - 7561, you will be responsible for overseeing the daily operations of our restaurant. This includes supervising staff, managing inventory, and ensuring exceptional customer service.

Key Responsibilities:

  • Train and develop staff members to meet high standards of quality and service.
  • Supervise and participate in kitchen and dining area cleaning activities to maintain a clean and safe environment.
  • Resolve customer complaints in a professional and courteous manner.
  • Record production, operational, and personnel data to track performance and identify areas for improvement.
  • Recommend measures to enhance work procedures and worker performance to increase service quality and job safety.
  • Present bills and accept payments, as well as perform various financial activities such as cash handling and payroll.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Greet and seat guests, and present menus and wine lists.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Compile and balance cash receipts at the end of the day or shift.

Requirements:

  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Excellent customer service skills.
  • Basic math skills and attention to detail.
  • Ability to lift up to 50lbs and stand for long periods.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A fun and dynamic work environment.


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