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Senior Clinical Practitioner

2 months ago

Asheville, North Carolina, United States Hopscotch Primary Care Full time
About Hopscotch Primary Care

At Hopscotch Primary Care, we are committed to ensuring that exceptional healthcare is within reach for everyone in all communities. With nearly 20% of Americans residing in rural areas, yet only 11% of physicians serving those regions, we are dedicated to reshaping healthcare in rural America. Our mission is to deliver high-quality primary care tailored to the unique needs of our patients through a comprehensive care model and a dedicated care team, providing services in our clinics and beyond, while surrounding patients with the resources they require most.

Our patients and the teams that support them are at the heart of everything we do at Hopscotch. We adopt a collaborative approach to meet patient needs and ensure the highest standard of care. Our objective is to provide the type of care that we would want for ourselves or our loved ones, delivered in the appropriate setting and at the right moment.

Currently, we are serving thousands of patients through our value-based care model, and this number continues to grow. If you are eager to leverage your expertise, skills, and passion to make a meaningful difference in healthcare, we would be excited to connect with you.

About the Role

At Hopscotch Primary Care, we prioritize teamwork to address patient needs and deliver outstanding care. Our aim is to provide the kind of care that we would wish for ourselves or our family members, in the right environment and at the right time. The Hopscotch Care Team is tasked with delivering high-quality, personalized care to patients, which includes coordinating care among various healthcare providers and navigating the healthcare system effectively.

As a Senior Clinical Practitioner (Nurse Practitioner or Physician Assistant) on our care team, you will be instrumental in addressing patient needs, facilitating positive patient outcomes, and fostering a supportive patient experience. This position entails direct patient care and collaboration with a diverse interdisciplinary team to assess needs, customize care plans, and provide exceptional care. In addition to daily responsibilities, this role will contribute to enhancing the Hopscotch clinical model to improve patient care, outcomes, and experiences, while nurturing the culture of Hopscotch within our clinics and the community.

What You'll Do

As a Senior Clinical Practitioner, you will deliver comprehensive and interdisciplinary primary care with an emphasis on patient outcomes, quality metrics, and patient satisfaction. Specific responsibilities will encompass, but are not limited to:
  • Providing comprehensive primary care services to a designated panel of patients, including in-person and telehealth consultations for routine and urgent primary care issues.
  • Collaborating closely with physicians, community health workers, case managers, pharmacists, and others to achieve high-quality outcomes.
  • Conducting thorough annual wellness visits and risk assessments.
  • Performing phone triage and outreach as necessary.
  • Potentially conducting home visits when required.
  • Building trust with patients and caregivers, engaging them in discussions about care plans and wellness strategies.
  • Proactively communicating across the care team and advocating for patients, understanding their needs, developing care plans, and delivering care to facilitate positive outcomes.
  • Embracing a mindset of continuous improvement, adhering to evidence-based guidelines, and innovating care models that address real challenges faced by our patients.
  • Meeting high standards for results on quality metrics and outcomes, including patient experience, STARS/HEDIS, and utilization.
Additional requirements include:

Value-based Care and Clinical Excellence
  • Exhibiting a commitment to value-based care and compliance, ensuring practices align with value-based interventions.
  • Understanding and utilizing best practices and evidence-based approaches in care, collaborating with the Hopscotch team to integrate these practices and new strategies to enhance patient outcomes.
Commitment to Hopscotch
  • Communicating concerns and risks related to patient care, team dynamics, or culture to leadership and proposing solutions.
  • Acting in accordance with the Hopscotch "Code of Conduct" at all times and embodying the Hopscotch mission and values.
About You

We are seeking a Senior Clinical Practitioner (Nurse Practitioner or Physician Assistant) who possesses:
  • A minimum of two years' experience in a primary care specialty (internal medicine, geriatrics, family medicine).
  • Experience with HCC (Hierarchical Condition Categories) documentation, ICD-10 (International Classification of Diseases-10) coding, and HRA (Health Risk Assessments).
  • Proficiency in navigating multiple software platforms, electronic health records, spreadsheet development, data processing, and managing various priorities effectively.
  • An active, non-probationary state medical license.
  • Authorization to work in the United States.
The following qualifications are preferred but not mandatory:
  • Experience with the Medicare population, including in-home care and documentation compliance requirements.
  • Experience caring for a panel of "at-risk" patients.
  • Experience in teaching and training others, both formally and informally.
Additional skills and capabilities required:
  • Strong interpersonal and communication skills, both verbal and written.
  • High emotional intelligence and collaboration skills when working with diverse groups.
  • Proficiency in motivational interviewing, behavior change, health promotion, and coaching.
  • Exceptional attention to detail, organizational, coordination, and planning skills.
  • Solid problem-solving and critical thinking abilities.
  • A proven capacity to quickly learn complex topics and apply knowledge effectively.
From a cultural perspective, you:
  • Foster a culture of excellence by bringing your best and inspiring those around you to do the same.
  • Prioritize service to patients and encourage others to do likewise.
  • Take ownership and accountability for your work and for achieving results for patients.
  • Assume the best in others and bring solutions to challenges with a focus on collaborative progress.
  • Demonstrate an active commitment to the team through proactive collaboration and communication.
  • Exhibit a dedication to continuous improvement in both clinical and cultural settings.
At Hopscotch Primary Care, we celebrate diversity, invest in a culture of inclusion and positivity, and encourage all qualified individuals to apply to join our team.