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Information Security Analyst

2 months ago

Washington, Washington, D.C., United States Dimension Data Full time
Job Overview

As a Network Security Engineer at Dimension Data, you will play a crucial role in maintaining the operational integrity of our clients' IT systems and infrastructure. Your responsibilities will include proactive monitoring, troubleshooting technical incidents, and providing advanced support for intricate issues associated with network security solutions such as firewalls, web application firewalls, and Network Access Control (NAC).

Primary Responsibilities:

  • Oversee work queues and address incidents within established Service Level Agreements (SLAs)
  • Diagnose, investigate, and analyze issues to deliver prompt resolutions
  • Collaborate with various teams and clients to enhance support
  • Implement changes and manage escalation processes as required
  • Guide and mentor junior team members
  • Perform trend analysis to pinpoint opportunities for automation and process enhancement

Qualifications:

  • Bachelor's degree or equivalent qualification in Information Technology/Computing
  • Certifications such as Fortinet NSE 4 and Security+
  • Additional certifications in Palo Alto, Checkpoint, Cisco, or cloud technologies are advantageous
  • Several years of relevant experience in managed services
  • Familiarity with ticketing systems like Service Now

Additional Information:

A seasoned expert with comprehensive knowledge in the field, adept at creatively resolving a diverse range of challenges. Demonstrates sound judgment in problem-solving and collaborates with senior professionals in the industry. Operates with minimal supervision on daily tasks.