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Automotive Service Director
2 months ago
The Five Star Automotive Group is seeking a highly skilled and experienced Service Director to lead our service department to excellence. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities- Business Development: Develop and implement strategies to increase service revenue, improve customer retention, and expand our market share.
- Team Management: Lead, motivate, and develop a team of service advisors, technicians, and support staff to achieve exceptional results.
- Operational Excellence: Oversee the day-to-day operations of the service department, ensuring efficient workflow, effective use of resources, and adherence to company policies and procedures.
- Customer Satisfaction: Foster a culture of customer-centricity, ensuring that every customer interaction is positive, professional, and exceeds expectations.
- Financial Management: Prepare and manage the service department's budget, ensuring profitability and alignment with company goals.
- Minimum 3+ years of experience in dealership service management, preferably with GM or Volkswagen experience.
- Proven track record of driving business growth, improving customer satisfaction, and developing high-performing teams.
- Strong leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Knowledge of automotive industry trends, technologies, and best practices.
- Competitive compensation package, including a sign-on bonus of up to $10,000.
- Full benefits package, including medical, dental, and vision insurance, 401K plan, and life insurance.
- Relocation assistance available for qualified candidates.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.