Residential Life Program Manager

3 days ago

San Jose, California, United States San Jose State University Full time

About the Job:

We are seeking an experienced professional to serve as Residential Life Program Manager at San Jose State University. In this critical role, you will oversee the development and management of a comprehensive residential life program for approximately 5,000 residents living in university housing services.

The successful candidate will have significant responsibility for crisis management, administrative duties, budget, communication within and outside the university, and other related activities. You will also be responsible for managing professional and staff recruitment and selection; administering paraprofessional payroll and evaluation processes; coordinating major events and projects; guiding leadership development within the residential community and conduct adjudication.

This position requires political acumen as it interfaces with the media, legal counsel, parents, President's Cabinet, and other key stakeholders. You will work cooperatively with all UHS staff in support and implementation of the UHS mission.

Key Responsibilities:

  • Directs and supervises Residential Life staff which includes up to 13 Residential Life Coordinators.
  • Oversees and supervises the Front Desk Operations for the residential community
  • Develops and coordinates professional development programs for personnel utilizing the ACUHO-I standards for leadership competencies as a tool for supporting the employee's development as a Student Affairs professional.
  • Assumes full range of Residential Life management duties and program responsibilities in the absence of the Director and Associate Director for Residential Life.
  • Establishes goals, objectives, and strategic planning strategies for Residential Life in conjunction with the Director and Associate Director for Residential Life.
  • Manages the recruitment and selection for 13 Residential Life Coordinators (professional live-in staff).
  • Manages the recruitment, selection, and payroll of over 300 student staff including Hall Office Coordinators, Community Desk Assistants, Theme Community Resident Advisors, Resident Advisors, and Student Assistants, and provides oversight for the Chairs of the Student Staff Recruitment and Selection Committee.
  • Provides direction for the annual opening processes for the residence halls and apartments including check-in process, gathering of opening materials, and managing the move-in appointment database.
  • Recruits, trains, and provides oversight for students, staff, faculty, and campus partners who serve as Volunteers for the Fall Move-in process.
  • Assesses student leadership needs and works to facilitate growth and development, build leadership skills, and provide insight and feedback.
  • Provides oversight for the RHA and NRHH budgets, organizational fundraising programs, and insurance compliance.
  • As a mandatory Live-On Manager, Assistant Director responds as first administrative contact for crisis intervention and management with Residential Life Coordinators on call 24 hours a day.
  • Provides an onsite Management presence for emergency and crisis situations as needed when on call.
  • Develops liaison relationship with other Student Affairs and University departments to coordinate efforts where appropriate.
  • Assists in the management of an annual Residential Life budget of $1.9 million for daily operating expenses.
  • Responsible for oversight of the programming budget and dissemination of funds.
  • Advises and counsels students on social, personal, cultural, academic and disciplinary issues.

Benefits:

San Jose State University offers a comprehensive benefits package typically worth 30-35% of your base salary.

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