Vehicle Tech Line Specialist

6 days ago

Garden Grove, California, United States Harbinger Motors Inc. Full time

About Harbinger Motors Inc.

Harbinger Motors Inc. is a pioneering electric vehicle manufacturer based in Southern California, dedicated to transforming the automotive and transportation industries. Our mission is to bring innovative, environmentally friendly solutions to the medium-duty vehicle market, which has been largely overlooked until now. We're committed to developing cutting-edge EVs that address the unique needs of this segment, including class 4 to 7 commercial delivery vehicles, RVs, and utility vehicles. Our team of industry experts, with a strong foundation in powertrain, battery, chassis, and software development, is working tirelessly to create a game-changing EV platform that offers enhancements in vehicle performance, durability, and operator comfort. Moreover, our vehicles will be priced competitively with traditional gas- and diesel-based competitors, removing a significant barrier to EV adoption.

Our team members come from leading innovators in the automotive industry, including Tesla, Rivian, Canoo, Ford, Anduril, and SpaceX. Founded in 2021, Harbinger Motors is a venture-backed startup on a rapid growth trajectory, seeking candidates who thrive on tackling complex challenges and share our passion for sustainable transportation alternatives. We're looking for individuals who can develop strong relationships with our customers and help them overcome technical issues, all while contributing to the ongoing creation of FAQs and refining our issue tracking systems and processes.

**Key Responsibilities:**

• Provide exceptional customer fleet technical support, addressing customer concerns and resolving issues efficiently.

• Manage the Technical Support Line, ensuring seamless communication with customers and effective issue resolution.

• Develop and refine our issue tracking systems and processes, ensuring accuracy and efficiency.

• Track and automate reports on customer service metrics, providing valuable insights for improvement.

• Contribute to the creation of FAQs, helping to guide team members and enhance customer support.

• Assist with service parts fulfillment processes, ensuring timely and accurate delivery of essential components.

• Train colleagues on the use of tools and systems, promoting knowledge sharing and expertise within the team.

• Travel as required, representing Harbinger Motors and providing on-site support to customers.

**Requirements:**

• 3+ years of experience in customer service, with a strong background in automotive repair.

• Graduation from high school or equivalent, with a natural ability to interface with diverse technical disciplines and operate seamlessly with various stakeholders.

• Valid driver's license required, with a strong emphasis on self-starting, managing, and executing tasks with varying levels of complexity and information.

• Ability to think creatively and find innovative solutions to complex problems, with a strong understanding of vehicle systems and their interactions.

• Excellent communication skills, with a collaborative work ethic and hardworking enthusiasm.

**What We Offer:**

At Harbinger Motors, we understand that your skills, experience, and expertise are as unique as our cutting-edge electric vehicles. That's why we tailor our offers to suit your individual profile, considering your years of experience, specialized knowledge, and market demands. In addition to a competitive base salary, our perks include:

• 100% comprehensive health coverage for you and your loved ones.

• Accelerate your wealth with early-stage stock options.

• Unleash your time with flexible PTO and the freedom to celebrate holidays and wellness days as you see fit.

• Enjoy an exciting annual vacation stipend to help you recharge your batteries.

• Fuel your day with paid lunches and dinners to keep you energized.

**Equal Opportunity Employer:**

Harbinger Motors is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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