Service Delivery Specialist
1 week ago
DXP Enterprises is a leading professional distribution management company providing products and services to various industries. With a strong focus on product expertise, technical services, and industrial MRO supply chain management, we strive to be the best solution for our customers.
Job SummaryWe are seeking a Service Delivery Specialist to join our team. This role will coordinate and optimize schedules for field technicians and service staff to ensure timely and efficient service delivery. The ideal candidate will have experience with Microsoft Office products, prior inside sales/customer service experience, and ability to multitask in a fast-paced environment.
Key Responsibilities:- Scheduling: Coordinate and optimize schedules for field technicians and service staff.
- Customer Communication: Serve as the primary point of contact for clients regarding service requests, scheduling, and updates.
- Administrative Support: Manage service records, documentation, and billing for service projects.
- Parts Coordination: Collaborate with parts sales to ensure timely procurement and availability of necessary components for service jobs.
- Pump/rotating equipment knowledge or mechanical aptitude a plus
- Experience with Microsoft Office products (Outlook, Word, and Excel)
- Prior inside sales/customer service experience a plus
- Ability to multi-task and maintain organization in a fast-paced environment
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. DXP Enterprises offers a comprehensive benefits package including medical, dental, vision, flexible spending, 401(k), paid holidays, life and disability insurance, and additional supplemental products.
About Us:D XP Enterprises continues to stay on the leading edge of technology, training, and products while attracting and retaining the best employees. Our corporate strategy is simply to be the best solution for the industrial customer.
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