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Sales Associate

2 months ago

Portsmouth, Virginia, United States Navy Exchange Full time
Job Summary:

Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties and Responsibilities:
  • Greets and engages customers in conversation for purposes of providing sales related assistance.
  • Assists in the selection of merchandise and suggests additional items to complement the customer's selections.
  • Where applicable, offers customers the opportunity to purchase extended product warranties.
  • Explains coverage benefits and price.
  • Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to Navy Exchange dress code uniform standards and assisting supporting sales team members to the maximum extent possible.
  • Becomes knowledgeable regarding merchandise selected, including proper set-up, use, care, characteristics of various products, price points, warranty coverage, etc.
  • Communicates product-related information to customers knowledgeably and legibly.
  • Ensures assigned areas are fully stocked and merchandise is neatly arranged.
  • Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
  • Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals, etc.
  • Completes sales transactions efficiently.
  • Thanks customers for their patronage.
  • As required, performs cash register transactions.
  • Performs all types of cash register transactions, cash, charge, check, gift certificates, layaway, etc. in an accurate and procedurally correct manner.
  • Advises customers of upcoming sales events and services available throughout the Navy Exchange, such as gift wrapping, engraving, delivery, gift certificates, etc.
  • Offers customers the opportunity to open a Navy Exchange card account and informs customers of Navy Exchange card account benefits.
  • Becomes knowledgeable in Navy Exchange store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
  • Handles customer returns and problems tactfully and efficiently.
  • Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result.
  • Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons, internal and external, in order to deter theft.
  • Unpacks, stages, and moves merchandise as assigned.
  • Assists in creating store displays and in performing periodic inventories.
  • Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
  • Eligible for and participates in applicable commission and gainsharing sales incentive programs.
  • Is required to lift up to 25 lbs. as it relates to job duties, including but not limited to assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc.