Retail Store Leader

3 weeks ago


Santa Rosa, California, United States LE2 See's Candies, Inc. Full time
About the Role

We are seeking a highly motivated and experienced Retail Shop Manager to lead our team at See's Candies. As a key member of our retail operations, you will be responsible for driving sales, ensuring exceptional customer service, and overseeing all shop operations in line with our company's guidelines and values.

Key Responsibilities
  • Lead the Shop's Team: Create a sales-focused and customer-centric environment, setting an example by achieving daily, monthly, and annual sales goals.
  • Communicate and Implement Company Direction: Communicate and implement company direction, policies, and programs, ensuring team compliance and providing necessary follow-up.
  • Resolve Customer and Employee Concerns: Resolve customer and employee concerns in a professional and timely manner, providing professional coaching and feedback to the team.
  • Train and Develop Team Members: Train and develop team members on company programs, policies, and procedures, driving recruitment, selection, and recommendation of qualified candidates.
  • Manage Shop Operations: Manage procedures related to cash handling, protection of company assets, and banking, ensuring compliance with company policies, procedures, ethical standards, and safety protocols.
  • Monitor and Control Expenses: Monitor and control expenses to meet budgetary goals, maintaining accurate timekeeping records and approving weekly payroll promptly.
Requirements
  • Minimum 3 Years of Retail Management Experience: Proven success in developing, motivating, training, and coaching employees, with a proven ability to grow the business by seeking sales opportunities and developing a sales-driven team.
  • Physical Ability: Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift, and lifting up to 25 pounds frequently.
  • Flexibility: Flexibility in working hours, including weekends and holidays.
About Us

For over 100 years, See's Candies has been dedicated to making candy Mary See's way; helping to make the world a sweeter place, one piece of candy at a time. We have grown from one shop to over 240 shops across America, plus a flourishing online store, without ever compromising on the best-tasting, highest-quality candy around.


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