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Customer Support Specialist 2

2 months ago

Lexington, Tennessee, United States Aston Carter Full time

Position Overview:

We are seeking a dedicated and customer-focused service representative. The role of a Customer Service Representative (CSR) involves acting as a vital link between the company and our clients, providing comprehensive product and service information, addressing inquiries, and resolving any issues that may arise with precision and effectiveness. The ideal CSRs are genuinely enthusiastic about assisting customers. They exhibit patience, empathy, and exceptional communication skills. They understand the importance of effective dialogue and can empathize with customers, advocating for their needs when necessary.

Key Responsibilities:

  • Manage a high volume of incoming calls.
  • Generate potential sales leads.
  • Identify and assess customer needs to ensure satisfaction.
  • Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate methods and tools.

Essential Skills:

Customer service, inbound communication, data management, client support, service orientation, call center operations, proficiency in Microsoft Office, and bilingual capabilities.

Experience Level:

Expert Level

About Aston Carter:

Aston Carter specializes in delivering top-tier corporate talent solutions to a diverse range of clients globally. Our expertise spans across accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative roles. We leverage our extensive recruiting knowledge and broad network to meet the dynamic needs of our clients and talent community with agility and excellence. With a presence in multiple regions, Aston Carter serves numerous Fortune 500 companies and is recognized as a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion:

At Aston Carter, we believe that diversity and inclusion are fundamental to the success and equity of our workforce. Our commitment to DE&I is reflected in our culture through:

  • Recruiting diverse talent.
  • Fostering an inclusive environment through ongoing self-reflection.
  • Creating a culture of care, engagement, and recognition with measurable outcomes.
  • Providing growth opportunities for all employees.

The company is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.