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Operations Support Manager

2 weeks ago


Charlotte, North Carolina, United States Joerns Healthcare Full time

As a Customer Operations Specialist at Joerns Healthcare, you will have the opportunity to make a meaningful impact on our customers' lives. We are committed to delivering exceptional customer experiences, and we need your help to make it happen.

Your primary responsibility will be to provide complete customer experience to all capital customers. This includes taking ownership of and leading the complete customer experience process, ensuring that customer resolution to requests is satisfactory.

You will work closely with the Sr. Manager US Customer Success and Customer Success Supervisors to achieve this goal. The job holder will also be part of the customer survey process and be responsible for attaining survey results for their interactions in line with the team metrics.

**Key Skills and Qualifications**

  • Excellent oral and written communication skills.
  • Ability to work under minimal supervision, within a group environment, to address a dynamic range of customer-related issues.
  • Must have the ability to initiate and develop creative solutions.