Retail Customer Service Representative

4 weeks ago


ValdeReuil, Normandie, United States DICK'S SPORTING GOODS INC Full time
About Us

DICK'S Sporting Goods is a leading retailer of sports equipment, apparel, and footwear. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Job Summary

We're seeking a Customer Service Specialist to provide exceptional customer experiences in our stores. As a key member of our team, you'll be responsible for creating a positive shopping experience for our customers through your eagerness to help, in-depth product knowledge, and high brand and execution standards.

Key Responsibilities
  • Greet customers and proactively approach them to understand their needs and support their shopping experience.
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Assist with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
  • Promote and provide training to new and current teammates on company programs, such as customer loyalty programs, warranty sales, and private label credit card enrollment.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
  • Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store.
Team Member Traits

We're looking for teammates who embody the following traits:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
Qualifications
  • Prior retail sales, cashier, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally.
  • Ability to work extended periods of time standing or walking.
  • Ability to perform repetitive motions for short periods of time.


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