Retail Customer Service Representative
4 weeks ago
DICK'S Sporting Goods is a leading retailer of sports equipment, apparel, and footwear. We're committed to creating an inclusive and diverse workforce that reflects the communities we serve.
Job SummaryWe're seeking a Customer Service Specialist to provide exceptional customer experiences in our stores. As a key member of our team, you'll be responsible for creating a positive shopping experience for our customers through your eagerness to help, in-depth product knowledge, and high brand and execution standards.
Key Responsibilities- Greet customers and proactively approach them to understand their needs and support their shopping experience.
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
- Assist with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
- Promote and provide training to new and current teammates on company programs, such as customer loyalty programs, warranty sales, and private label credit card enrollment.
- Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
- Create an inclusive store environment where everyone feels welcome, safe, and is treated with respect.
- Take an all-hands-on-deck approach to support the team across the store.
We're looking for teammates who embody the following traits:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
- Prior retail sales, cashier, or customer-focused experience preferred.
- Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally.
- Ability to work extended periods of time standing or walking.
- Ability to perform repetitive motions for short periods of time.
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