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Customer Service Representative

4 weeks ago

Aiea, United States Public Storage Full time
Job Summary:

As a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. This includes assessing customer storage needs, making suggestions, and selling packing and moving supplies. You will also be responsible for daily storage unit inspections, auditing cash drawers, and making bank deposits. Additionally, you will help keep our customers current with payments and make reminder and collection calls when required.

Key Responsibilities:
  • Provide exceptional customer service to clients
  • Assess customer storage needs and make suggestions
  • Sell packing and moving supplies
  • Conduct daily storage unit inspections
  • Audit cash drawers and make bank deposits
  • Help keep customers current with payments
  • Make reminder and collection calls when required

Requirements:
  • Ability to transport lift/move items weighing up to 35 pounds
  • Ability to walk in/around facilities spending up to 50% of time in outdoor environments
  • Ability to perform cleaning and daily maintenance tasks
  • Valid driver's license and ability to utilize own vehicle for work-related tasks

About Us:

Public Storage is the self-storage industry leader and we are committed to providing exceptional customer service to our clients. We offer a Total Rewards package to our team, including flexible and full-time schedules, mileage reimbursement, and on-site company housing. Our Property Managers have the opportunity to earn performance-based bonuses and we are recognized as a Great Place to Work by the Great Place to Work Institute.