IT Measurement Apps Support Analyst

3 weeks ago

Houston, Texas, United States Energy Transfer Full time
Job Summary

The Lead Specialist - IT Measurement Apps Support Analyst is a key member of the IT team responsible for delivering high-quality application support and project work for the Energy Transfer measurement business area.

This role involves collaborating with stakeholders to capture requirements, perform gap analysis, and work with third-party enterprise software to ensure seamless integration and support.

The successful candidate will have a strong background in IT, excellent analytical and problem-solving skills, and the ability to work effectively with business users and software developers.

Key Responsibilities:

  • Collaborate with business users, internal technology teams, and vendors to establish and prioritize business and technology requirements.
  • Provide assistance in the implementation and support of third-party enterprise software combined with in-house written custom interfaces and reports focused on the measurement business sector.
  • Create detailed requirements of the user experience and user-system/system-system interactions through discussion as well as narrative and pictorial artifacts.
  • Coordinate technical implementation and migration of software upgrades, patches, code releases, and database changes for the various enterprise applications.
  • Develop and review tests in conjunction with quality assurance and engineering.
  • Assist with development of integration and quality assurance testing as needed.
  • Follow a strict methodology and process for change control, application support, and escalation.
  • Provide training, guidance, and resource support for end users.
  • Support the existing applications, resolve issues, and recommend strategic application growth.
  • Provide emergency support for severity one issues and other business critical situations in a fast-paced environment.

Requirements:

  • BS degree in MIS/CIS/CSE, CS or equivalent.
  • 8+ years of experience analyzing, clarifying, and translating business requirements into functional and technical specifications.
  • A motivated self-starter that can work independently and in teams on tasks and projects with limited supervision.
  • A strong customer service attitude and focus.
  • Excellent oral and written communication skills as well as business presentation skills.
  • Excellent analytical and problem-solving skills.
  • Experience working with Business Users and Software Developers to provide solutions which further enhance the applications and provide the business user with an improved experience.
  • Attention to detail and a rigorous focus on delivering quality output.
  • Experience support FlowCal gas measurement software.
  • Experience querying Microsoft SQL and/or Oracle Server DBs using SSMS or SQL Plus/PLSQL Developer/Toad.
  • Proficient in the use of the MS Office suite of products.
  • Rotational 24x7 weekly on call support is obligatory.

Preferred Qualifications:

  • End-to-end transactional experience in Natural Gas and Natural Gas Liquids (NGLs) pipelines, storage facilities and fractionators utilizing systems such as SCADA, FlowCal, Entero, TPIS or equivalent systems.
  • A strong business knowledge of various measurement business processes such as Measurement, Contracts, Nominations, Scheduling/Distribution, Ticket Processing, Invoicing, Accounting, etc.
  • A strong understanding of combining multiple software applications via interfaces into a single business solution.
  • Experience with Project Management methodologies to successfully implement business focused technology solutions.
  • Knowledge of business application testing approaches.
  • Knowledge of the software development life cycle (SDLC).
  • Familiar with the Sarbanes Oxley control environment and change control processes.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Usually, normal office working conditions.

Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.

Occasional overnight travel may be required.

Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.

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