Pre-Installation Technician II

6 days ago

Livermore, California, United States Canon USA & Affiliates Full time
About the Role

We are seeking a skilled Pre-Installation Technician II to join our team at Canon Solutions America, Inc. in Livermore, CA. As a Pre-Installation Technician II, you will be responsible for performing comprehensive pre-install and setup of all assigned machines per CSA Pre-Install/Configuration shop standards.

You will evaluate and prepare used equipment per documented used processes, continue to pursue progressive development of technical skills via Canon training and on-the-job training, and assist in other Logistics areas as assigned.

As a Pre-Installation Technician II, you will work closely with the CUSA Technical Support Help Desk, as needed, in troubleshooting and following direction given by the Help Desk.

Your Impact
  • Perform assigned configurations each day at or above the established benchmark for the model.
  • Maintain appropriate monthly average labor time for 'S' and, as needed, 'C' calls, dependent on assigned workload and availability.
  • Achieve monthly accountability expectations for the position (based on shop tech matrix).
  • Maintain a constant high level of work quality and consistent conformance with published standards.
  • Maintain all technical information and Canon property assigned.
  • Be available to work overtime, as required, which may include weekends.
  • Complete repairs and maintenance on used equipment within the RDC goals (for either transfer triage/evaluation or for final preparation for local delivery).
  • Stay current on Canon Technical Certifications on current model lines, subject to pre-install or repair in the Pre-Install Shop.
  • Communicate well with fellow team members, internal customers, supervisors, and other internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of used machines.
  • Assist and/or cross-train in other Logistics functions as assigned.
  • Consistently follow all documented shop processes and procedures.
  • Maintain shop cleanliness and security.
About You: The Skills & Expertise You Bring

We are looking for a highly skilled and experienced Pre-Installation Technician II with a strong background in electronics, mechanical, and technical skills. You should have a high school diploma, GED, or equivalent experience, plus 1 to 2 years of related experience.

  • Degree in Electronics, or equivalent training in Military/Trade School/Industry.
  • Completes technical certifications on MFDs within segments 1-6 (Online Pre-Reqs and classroom training) within two years of promotion.
  • At least 1 year Electrical/Mechanical industry experience, or at least three months hands-on pre-install experience as a temporary employee.
  • Good working knowledge of personal computers, general, and office application software.
  • Capable of accessing E-support via a computer and using other online tools.
  • Capable of updating System Software on Canon connected devices.
  • Demonstrates a willingness and is successful at working in a team environment.
  • Demonstrates a positive work attitude.
  • Capable of following Canon shop procedures and processes with minimal instruction.
  • Good working knowledge of networking with proven ability to connect Ethernet-capable devices to the network.
  • Working knowledge and aptitude on all current Canon MFDs, including diagnostic and troubleshooting aspects.
  • Ability to learn new concepts and apply acquired knowledge.
  • Good logical thinking ability.
  • Strong technical and non-technical communication skills.
  • Must meet or exceed minimum performance standards for productivity and quality.
  • Demonstrate appropriate level of technical knowledge, skills, and learning ability.
  • Proficient in configuration of MFDs within segments 1-7.
  • Must be in position and show consistent performance for minimum of 1 year, after certifications, prior to consideration for promotion.
  • Travel to support other RDCs as assigned (valid driver's license and acceptable driving record necessary).
What We Offer

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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