Vehicle Service Professional

3 weeks ago


League City, Texas, United States Holiday World RV Full time
Key Responsibilities
  • Greet service department customers promptly and courteously, establishing a positive rapport from the outset.
  • Listen attentively to each customer's needs and clearly communicate repair requirements to our skilled technicians.
  • Promote recommended services in a low-pressure, consultative manner, utilizing your expertise to identify opportunities for additional value.
  • Deliver accurate estimates of repair/maintenance costs, providing transparent and detailed information to our customers.
  • Maintain adherence to dealership policies regarding customer vehicle care and operation.
  • Foster open communication with customers throughout the repair process, keeping them informed of progress and ensuring their satisfaction.
  • Conduct thorough inspections to guarantee quality workmanship and verify that all repairs are complete.
  • Notify customers when vehicles are ready for pickup, ensuring seamless transitions and minimizing wait times.
  • Clearly explain repairs and associated costs to customers, addressing any questions or concerns they may have.
  • Handle minor customer complaints and issues promptly, escalating matters as necessary to ensure resolution.


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