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Team Supervisor

2 months ago

Morganton, North Carolina, United States Hardee's Full time

Position Overview:

We are in search of enthusiastic, customer-focused individuals who are dedicated to delivering exceptional service. We offer both early morning and closing shifts, with opportunities for part-time or full-time positions. Become a vital part of a dynamic team with opportunities for career growth.

Role Responsibilities:

The Shift Leader is tasked with specific responsibilities and is accountable for their execution. This role ensures that every guest enjoys a positive service experience, prepares high-quality food items, and maintains a clean, inviting, and safe environment for both customers and staff. The Shift Leader adheres to and enforces all company policies, procedures, and standards.

Commitment to Ethical Practices:

* Adheres to all company policies and procedures regarding business and personal conduct, ensuring compliance among team members.

* Enforces all safety, security, and emergency protocols, fostering a safe environment for employees and patrons.

* Maintains a professional appearance, ensuring a neat and tidy uniform at all times.

Qualifications:

  • Must be at least 18 years of age.
  • Reliable transportation is required.
  • A dependable method of communication with the restaurant is necessary.
  • Flexibility in scheduling is essential.
  • A minimum of 40 hours of work is expected.
  • Must follow the training program to ensure team members are adequately prepared for their roles.
  • Communicates with trainees and management regarding additional training needs.
  • Understands the impact of each role on customer satisfaction and overall operations.
  • Keeps management informed of any issues affecting service or operations.
  • Performance-driven and aware of expectations and results.

Key Functions:

The essential functions of this position include:

Customer Satisfaction:

Consistently delivers quality products and exceptional service that guarantees total customer satisfaction. Collaborates with the management team and crew to uphold high standards of service.

  • Adheres to customer service protocols, ensuring all guests receive service that exceeds their expectations.
  • Works efficiently at assigned stations, maintaining cleanliness and organization.
  • Ensures that all food items are served hot and prepared according to menu specifications.
  • Handles food products in accordance with company safety and sanitation standards to protect the health of customers and staff.
  • Assists management and crew members in completing necessary tasks.

For over 60 years, Hardee's has been a staple in the community, providing quality food that brings people together. With a vast network of restaurants across the U.S. and in multiple countries, we are dedicated to serving the best-tasting food to our guests, including our signature Made From ScratchTM Biscuits and Hand-Breaded Chicken TendersTM.