Last Mile Delivery Support Specialist

3 days ago


Melrose Park, Illinois, United States Amazon Full time
Job Overview:
This is an exciting opportunity to join Amazon's Customer Service team as a Last Mile Delivery Support Specialist. In this role, you will be responsible for providing hands-on support to customers at our last-mile delivery warehouses. Your main goal will be to ensure that our customers receive their packages promptly and efficiently. As a key member of our team, you will work closely with warehouse associates, delivery partners, and customers to resolve any issues that may arise during the delivery process.

Key Responsibilities:
  1. Communicate effectively with customers, both in-person and via phone/email
  2. Develop a deep understanding of Amazon's supply chain and local knowledge of delivery connections and warehouses
  3. Work collaboratively with colleagues to resolve customer issues and improve the overall delivery experience


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