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Operations Associate III

2 months ago

Minneapolis, Minnesota, United States Royal Bank of Canada> Full time

Job Summary

We are seeking a highly skilled and detail-oriented individual to join our Alternative Investments team as an Operations Associate III. In this role, you will be responsible for providing processing and customer service support for manual, exception-based, and highly specialized processes.

Key Responsibilities

  • Receive and process front-end transaction requests from our firms and Financial Advisors on Client Directed Alternative Investment Products
  • Act as a primary point of contact for the field for questions, status update requests, and escalations
  • Review and identification of incoming communications from third parties with ability to discern appropriate actions and follow-up communication
  • Reduce risk or increase efficiencies by suggesting process changes and system modifications to streamline or simplify processes
  • Work with team and manager on initiatives and opportunities to provide excellent customer service

Requirements

  • Effective problem identification, analytical, and resolution skills along with computer skills in Microsoft-based software products
  • Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail
  • Ability to think and reason critically, high attention to detail, autonomous in handling the given assignment and has high level of accountability

What We Offer

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options with a hybrid work arrangement
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business

Job Skills

  • Communication
  • Computer Literacy
  • Critical Thinking
  • Customer Service
  • Detail-Oriented
  • Group Problem Solving