Retail Sales Leader

3 weeks ago


Reno, Nevada, United States Hallmark Full time

About the Role:

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Hallmark. As a Sales and Service Representative, you will be responsible for delivering an exceptional consumer shopping experience that leaves guests feeling inspired, ready to connect, and eager to return.

Key Responsibilities:

  • Model and coach service and selling skills while helping customers find the perfect card and gift solutions.
  • Lead store associates when the Store Manager is not available, providing feedback along the way.
  • Communicate daily priorities, goals, and business information, while maintaining a fun and supportive team environment.
  • Execute store operations, including product replenishment & merchandising, ringing sales, processing shipments, managing inventory, point-of-sale audits, and seamless retail.

Requirements:

  • At least 18 years of age.
  • One or more years of experience in retail, sales, or customer service; OR at least 6 months experience in a Hallmark Corporate Store.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

Why Work at Hallmark:

We want to help you be your best – at work and at home, now and in the future. It's why providing benefits to support you and your family's well-being is one of the most important investments Hallmark makes.

Hallmark employees in our Gold Crown stores play a direct role in helping our consumers connect, celebrate, and commemorate life's special occasions.

Take care of you and yours – savings/401(K) plan with 3% company match, investment assistance, and more.


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