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Business Banking Senior Relationship Liaison

2 months ago

Altoona, Pennsylvania, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled Business Banking Senior Relationship Liaison to join our team at M&T Bank. As a key member of our business banking team, you will be responsible for providing exceptional customer service and support to our existing and prospective customers.

Key Responsibilities
  • Provide primary customer support by servicing the needs of existing and prospective customers, ensuring smooth delivery of superior customer service.
  • Assist business banker representatives or mortgage administrators to provide customer support in business development activities.
  • Act as liaison with other internal areas to ensure timely workflow of document production for loans and proper management of loan portfolio.
  • Coordinate processing of loan application and documentation and booking and processing loans.
  • Coordinate clearance of delinquent documents and other exceptions with appropriate areas.
  • Coordinate the loan closing/settlement, ensuring all documentation is completed on a timely basis.
  • Independently calls on customers, in person and on the phone, to build strong customer relationship, analyze service enhancements and identify sales opportunities.
  • Compile and prepare statistical data of monthly performance for review by Senior Management which outlines Portfolio Delinquencies, Collections, Charge Off activity, Expenses and Recoveries.
  • Monitors Portfolio Loan activity and takes action to correct if deemed necessary.
  • Ensure timely and efficient customer service for assigned area.
  • Provide service support to business development representatives or mortgage administrators for the purpose of resolving performance/account problems.
  • Handles a variety of customer inquiries regarding accounts.
  • Maintain up-to-date information/knowledge regarding assigned area customer accounts, i.e. services, financial relationships, previous problems, etc.
  • Assists with deposit servicing needs of business banking or commercial real estate customers.
  • Opens, closes and transfers DDA accounts.
  • Controls overdrafts and account delinquency.
  • Maintain credit files.
  • Process requests for research, corrections, loan payments, loan advances, collateral releases, wire transfers and credit inquiries.
  • May provide work leadership and training to customer service/support group within the assigned area.
  • Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Requirements
  • Bachelor's degree and a minimum of 4 years' service experience or in lieu of a degree a combined minimum of 8 years higher education and/or work experience, including a minimum of 4 years' service experience.
  • 3 years retail/commercial/corporate credit loan processing experience.
  • Proficient personal computer skills, including Microsoft Word and Excel.
Preferred Qualifications
  • Knowledge of bank policies, procedures, and banking regulations.
  • Knowledge of courthouse and state filings.
  • Knowledge of financial statements and loan documentation.
  • Ability to work as a team member.
  • Excellent customer service skills with the ability to use tact and diplomacy.
  • Sales ability.
Physical Requirements

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $34.91 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.