Desktop and Depot Technical Support Specialist
3 weeks ago
Job Overview
">- About Us
VSO is a hybrid cloud and managed services consulting firm. We provide ongoing learning and development opportunities to foster continuous growth.
We take pride in taking care of our employees, offering a wide variety of benefits related to health, retirement, professional development, and more. For more information, please visit our website at https://vso-inc.com/careers
About the Job
We are seeking a highly motivated and career-driven individual to join our growing team as a Desktop & Depot Support specialist. This role will be part of our growing relationship with one of our great clients and will have responsibilities in both Desktop and Depot Support.
In this position, you will provide workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, IT service management updates, and other client support duties needed to maintain workstation operations and customer satisfaction.
You will also manage orderly storage of equipment within client build center (depot), perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, receive returned equipment from end users and process as appropriate.
This role requires previous working experience in desktop support or training will be provided for all entry-level new hires, knowledge of PC imaging, experience with change management and incident management, and experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiperol.
What We Offer
A competitive salary range of $65,000 - $85,000 per year, depending on experience, plus a comprehensive benefits package including health insurance, retirement plan, and paid time off.
We offer a supportive work environment, opportunities for growth and development, and a chance to work with a talented team of professionals.
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