Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our staff, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and helping us grow and retain a client base.
About Us
Massage Envy is a leading provider of massage therapy services, dedicated to helping people achieve their wellness goals. We strive to create a supportive and caring environment for our clients and employees alike.
Responsibilities
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Requirements
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Be a critical thinker with excellent math and computer skills and the ability to multitask
- Have great people skills and be able to establish positive relationships with guests
Benefits
- A competitive hourly rate of $15.00 or more depending on experience
- Aflac short-term disability insurance available
- Matching 401(k)
- Flexible schedules for a better work-life balance
- Paid commissions on Membership Sales, Retail Sales, and Enhancement Sales
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