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Care Coordinator
1 month ago
As a Care Coordinator at Cardinal Health, you will play a vital role in delivering exceptional patient care and support. This position requires a strong understanding of patient therapy, prior approval, and reimbursement processes, as well as excellent communication and problem-solving skills. You will work closely with patients, pharmacies, physicians, and other support organizations to resolve complex therapy and reimbursement questions. If you are a detail-oriented and customer-focused individual with a passion for delivering high-quality care, we encourage you to apply.
Key Responsibilities
- Develop and maintain a current understanding of patient therapy, prior approval, and reimbursement processes.
- Manage a queue of technical or complex therapy and reimbursement questions from customers and apply judgment in resolving service and problems.
- Meet key performance indicators, including service levels, call volumes, adherence, and quality standards.
- Collaborate with patients, pharmacies, physicians, and other support organizations to resolve inquiries and provide exceptional care.
- Handle sensitive information and personal data with discretion, including prescriptions, personal information, date of birth, financials, and insurance information.
- Escalate highly complex and difficult issues as needed to senior team members and Individualized Care leadership.
- 1-3 years of experience in a healthcare or customer service role.
- Minimum high school diploma or GED; preferred.
- Basic computer knowledge, Microsoft systems.
- Strong communication and customer service skills.
- Ability to be an independent worker and self-directed.
- Ability to sit for long periods of time in a cubicle setting.
- Demonstrate superior customer support talents.
- Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.
- Knowledge of Medicare, Medicaid, and Commercially insured payer common practices and policies, preferred.
- A competitive hourly rate of $18.10 - $25.80 per hour.
- A comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and access to wages before payday.
- A supportive and inclusive work environment that values diversity and promotes work-life balance.
- This position is full-time and remote, requiring a dedicated, quiet, private, distraction-free environment with access to high-speed internet.
- Cardinal Health will provide the necessary computer, technology, and equipment for the role.
- Employees are responsible for providing high-speed internet with the following requirements: download speed of 15Mbps, upload speed of 5Mbps, ping rate maximum of 30ms, hardwired to the router, and surge protector with network line protection for CAH-issued equipment.
