Senior IT Product Manager

3 weeks ago

Murfreesboro, Tennessee, United States Citigroup Inc Full time
About Citi

Citi, a leading global bank, serves over 200 million customer accounts across more than 160 countries and jurisdictions. Our company provides a wide range of financial products and services to consumers, corporations, governments, and institutions, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our Mission

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. Our Operations & Technology teams are responsible for delivering technology solutions that support our business operations, manage global resources, and provide the technical tools our workers need to be successful. We aim to reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Job Overview

The IT Product Owner is a senior management-level position responsible for managing a broad range of Product Management employees, setting strategy, and providing direction, leadership, and budgetary management. This role will be responsible for the development of product roadmaps, product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team.

Responsibilities
  • Manage a team of Technical Product Specialists
  • Initiate the development process, document project scope, product vision, prioritize user stories, set feature level priorities, conduct demos and walkthroughs
  • Hold themselves and Business Analysts accountable for writing stories/tasks that meet the Definition of Ready
  • Drive alignment of peer Product teams and coordinate with/understand Stakeholder priorities to act as the voice of the customer
  • Create, prioritize, and maintain a product backlog
  • Perform/oversee user acceptance testing to identify and remedy defects and approve final testing results
  • Have relevant business expertise and sufficient technology literacy
  • Manage the strategic product development and/or existing product enhancement roadmap as well as program development including program launch and marketing to gain maximum benefit from each product
  • Leverage internal/external partners and subject matter expertise to innovate and define new products/solutions as well as direct and oversee aspects of product development life cycle management including market demands, technology trends, and the competitive field
  • Participate in formulation of strategies around resource allocation between traditional research and analytics solutions, and data-focused solutions
  • Manage the creation and negotiation of client agreements, Service Level Agreements (SLAs), and/or vendor contracts, manage and communicate business plans on market approach, and manage short-term resource planning
  • Interface with operations and technology for process design and vendor procurement
  • Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
  • 10+ years of relevant experience in IT Product Management
  • Experience in Enterprise Risk Management
  • Experience leading cross-functional teams to define and achieve high-value business goals
  • Diverse functional experience (e.g., marketing, credit, acquisitions, product development, analytics)
  • Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
  • Experience in scenario development and forecasting as well as experience serving clients
  • Demonstrated knowledge of product development, financial acumen, and investment processes across asset classes
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Demonstrated problem-solving and decision-making skills
  • Demonstrated analytical and influencing skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Bachelor's degree/University degree or equivalent experience

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