Host and Hostess

4 weeks ago

Aiken, South Carolina, United States Eagles Landing LLC Full time
Job Summary:

As a Host/Hostess at Eagles Landing LLC, you will be responsible for providing exceptional guest service and ensuring a positive dining experience for our customers. Your primary role will be to greet and seat guests promptly, cheerfully, and courteously, while also taking guest remittance as required.

Key Responsibilities:
  • Develop and maintain professional functional working relationships with IHOP Team Members and guests.
  • Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available.
  • Rotate station seating to ensure the quality of guest service.
  • May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
  • Handle cash in an accurate and responsible manner.
  • Take register readings, make interim cash reports, count cash register receipts, and make frequent cash drops according to Company cash-control policies.
  • Answer the telephone, take messages, and take and complete all To Go orders.
  • Maintain guest checks in numerical order.
  • Maintain a waiting list as necessary.
  • Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
  • Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
  • Perform cleaning duties according to posted cleaning charts.
  • Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
  • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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